Refund Policy
By using Creator Unit's services, accessing the Creator Unit website or by allowing anyone else to use or access either, you agree to be bound by these terms and conditions.
Creator Unit is committed to customer satisfaction. If you are not satisfied with our software, we offer a full refund within 7 days of your purchase.
Eligibility: Customers are eligible for a full refund within 7 days of their initial purchase if they are unsatisfied with our SaaS solution.
To ensure our refund policy is transparent and fair, refunds are exclusively applicable to the last transaction on your account. This means, for ongoing subscribers or users with multiple transactions, a refund request can only be considered for the most recent payment made. Our commitment is to provide satisfaction and flexibility within a reasonable framework, ensuring our services meet your expectations while maintaining the integrity of our refund process.
Request Process:
Initiation: To begin the refund process, customers must contact our support team via email to support@creatorunit.com. Please include your registered email address and a brief explanation of the reasons for your dissatisfaction.
Verification: Our team will review your request. This may include verifying the usage of our software to ensure it aligns with our refund criteria.
Approval: Once your refund request is approved, we will initiate the refund to the original payment method.
Conditions:
Time Frame: Requests must be made within 7 days of purchase. Refund requests submitted after this period will not be eligible.
Usage: Refunds may be contingent upon the customer not having extensively used the software or accessed significant resources.
Processing Time: Approved refunds will be processed within a certain number of business days. Please allow time for your financial institution to process the refund.
Exceptions: Custom or add-on services that are explicitly non-refundable will be listed as such at the time of purchase.Subscriptions renewed beyond the initial purchase are not eligible for refund.
Support and Questions: For further assistance or inquiries about the refund policy, please contact our customer support team at: support@creatorunit.com. This policy is designed to ensure that our customers can license our software CreatorUnit.com with confidence, knowing they have the flexibility to reconsider if the solution does not meet their expectations.